EVENTS & MEMBERS COORDINATOR

About the Role

This is a hands-on coordination opportunity at the intersection of member engagement, events delivery, and national business advocacy. As Membership and Events Coordinator, you will support ACCI’s strategic priorities for member retention and growth by coordinating member services, stakeholder engagement initiatives, and a national program of professional events. You will blend membership engagement and events coordination, supporting onboarding, renewals, and partner fulfillment while helping deliver high-quality forums, roundtables, webinars, briefings, and major business events. You will also assist with related marketing, communications, data, and administrative activities.

Key Responsibilities

Membership Engagement

• Assist in the development and delivery of membership growth, retention, and engagement initiatives across ACCI’s national network.
• Coordinate member onboarding, renewals, membership communications, and ongoing engagement activities.
• Provide professional, timely, and service-oriented support to members, prospective members, and other stakeholders, responding to inquiries and facilitating access to ACCI benefits and services.
• Maintain accurate membership records, contact details, engagement information, and member activity data within ACCI’s database systems.
• Assist in monitoring member engagement and preparing membership reports, insights, and retention activities.
• Contribute ideas and practical support to enhance member experience, satisfaction, and value.
• Support sponsorship and partner fulfillment activities, including coordinating partner benefits, stakeholder communications, branding requirements, and deliverables.

Events Coordination

• Support the planning of ACCI events, including forums, roundtables, webinars, member briefings, stakeholder functions, and major business events.
• Coordinate event logistics, including venue liaison, catering, audiovisual requirements, speaker coordination, and event run sheets.
• Manage event registrations and attendee administration, including invitations, guest lists, RSVP tracking, event communications, and registration reporting.
• Provide professional and responsive customer service to event attendees before, during, and after events.
• Support on-site event delivery, ensuring a high-quality experience for members, sponsors, speakers, partners, and guests.
• Liaise with suppliers, contractors, and service providers to ensure successful event execution.
• Maintain event records, attendee data, feedback, and post-event reporting.
• Assist with the development of event collateral, including invitations, programs, presentations, signage, and briefing materials.

Administration

• Support marketing campaigns that promote ACCI events, membership, advocacy initiatives, and stakeholder engagement activities.
• Assist with the creation and distribution of communications and marketing materials, including newsletters, website content, social media posts, and promotional collateral.
• Assist with analysing membership, event, and marketing data to identify trends, opportunities, and areas for improvement.
• Contribute ideas and practical support to enhance communications effectiveness, stakeholder engagement, and operational processes.
• Work collaboratively across the ACCI team and undertake general administrative and coordination duties as required.
• Provide other support as directed by the Head of Partnerships and Growth and the Director of Strategic Events.

Requirements & Tech Stack

You Will Bring

• Experience in events, membership, stakeholder engagement, marketing, communications, administration, or a related coordination role.
• Strong organisational and time management skills, with the ability to manage competing priorities and deadlines.
• Excellent written and verbal communication skills, including the ability to communicate professionally with members, senior stakeholders, suppliers, and colleagues.
• High attention to detail across records, registrations, communications, marketing materials, event collateral, and member information.
• Sound digital capability, including proficiency with Microsoft Office 365 and confidence using CRM, database, online registration, email marketing, social media, or webinar platforms.
• The ability to prepare accurate, engaging, and audience-appropriate content for newsletters, websites, social media, briefings, and member communications.
• Comfort working with data and records, with the ability to maintain accurate information and identify basic trends, opportunities, or areas for improvement.
• A collaborative, positive, and proactive approach, with sound judgement and a willingness to contribute across a small, high-performing team.
• The ability to work calmly under pressure and provide practical support during busy event, campaign, or membership periods.

Highly Desirable

• Experience in a membership-based organisation, business association, not-for-profit, peak body, or professional services environment.
• Experience supporting business events, conferences, forums, webinars, stakeholder briefings, or member engagement programs.
• Familiarity with association management systems, CRM platforms, event registration tools, email marketing platforms, website content management systems, or social media scheduling tools.
• Experience assisting with marketing campaigns, newsletters, digital content, or social media for an organisation with multiple stakeholder audiences.
• You are energised by the opportunity to support events, member engagement, and communications that connect Australian businesses with the people, ideas, and policy discussions shaping the national agenda.

What’s on Offer

• A unique opportunity to support events, membership engagement, marketing, and communications activity for Australia’s peak business organisation.
• Direct engagement with members, industry stakeholders, government representatives, and national partners.
• A varied coordination role across events, membership, content creation, data management, communications, and stakeholder engagement.
• The opportunity to contribute to professional events, campaigns, and member initiatives with national visibility and real impact.
• A collaborative and high-performing team environment based in Canberra.