Customer Support Associate

About the Role

Codingal is seeking a Customer Support Associate to join their team, focusing on providing an exceptional customer experience.

Key Responsibilities

• Provide an exceptional experience to customers.
• Provide technical support to Parents and Teachers.
• Provide chat, Email, and call support to customers.
• Handle escalation tickets.
• Schedule, reschedule, and manage student classes.
• Act as a relationship expert to ensure customer retention and satisfaction.

Requirements & Tech Stack

• Prior Customer Service experience of at least six months.
• Fluency in English communication.
• Availability to work from the office.
• Position Title: Customer Service Associate
• Shift timing: Day & US Shift
• Week off: Any one day between Monday to Friday
• Location: HSR Layout, Bangalore, India

Qualifications

• Bachelor’s degree

Salary: Upto 4.5 LPA depending on experience

This is an in-person role with no remote option.