Customer service Associate

Company: Firstsource

Key Responsibilities

• Handle inbound/outbound calls from international customers.
• Understand customer queries and provide accurate solutions.
• Resolve customer issues professionally within the required turnaround time.
• Maintain a high level of customer service and communication quality.
• Follow company policies, processes, and call-handling guidelines.
• Document customer interactions and update relevant information in the system.
• Meet assigned targets for productivity, quality, and customer satisfaction.
• Escalate complex issues to the appropriate team when required.

Requirements & Tech Stack

• Good English communication and conversational skills.
• Ability to understand and speak with international customers confidently.
• Good listening and problem-solving skills.
• Basic computer knowledge.
• Willingness to work in rotational shifts and rotational week offs.
• Comfortable working in a voice-based customer support environment.

For Freshers

Freshers are eligible if they have:

• Good spoken English.
• Confidence in handling customer conversations.
• Basic computer skills.
• Flexibility to work rotational shifts.

Benefits

• Unlimited incentives based on performance.
• Opportunity to work with an international customer base.
• Training may be provided to selected candidates.
• Career growth opportunities in customer support/BPO operations.
• Chargeable two-way cab facility available for eligible employees.
• Pickup and drop facility provided as per company cab routes and eligibility criteria.

Walk-in dates: 13th October 2026 to 17th October 2026

Anyone who attended an interview before 30 days is not eligible to attend the walk-in.