Front Office Associate

About the Role

We are looking for a friendly, professional, and guest-focused Front Office Associate to join our team. The ideal candidate will be responsible for creating a warm first impression and ensuring a smooth and memorable guest experience.

Key Responsibilities

• Welcome, greet, and assist guests in a professional and friendly manner.
• Handle check-ins, check-outs, reservations, and guest requests efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Respond to guest queries and resolve concerns promptly and courteously.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments.
• Handle guest billing, payments, and front office documentation accurately.
• Maintain updated guest records and ensure proper shift handovers.
• Follow hotel SOPs, service standards, and safety procedures.
• Support the team in achieving high guest satisfaction and service quality.