Customer Support Associate

Ecliptic Insight Ventures

Location: Gurugram, Haryana

Process: International Travel – TUI

Job Type: Full-Time | Work From Office

About the Role

We are looking for customer-focused professionals with experience in international travel processes to join our TUI customer support team in Gurugram. The ideal candidate should have excellent English communication skills, a customer-first approach, and the ability to handle travel-related queries efficiently.

Key Responsibilities

• Handle customer queries related to international travel bookings, reservations, and travel services.
• Assist customers with booking modifications, cancellations, refunds, and itinerary-related concerns, as per process guidelines.
• Provide accurate information and timely resolutions through designated customer support channels.
• Maintain high standards of customer satisfaction and service quality.
• Follow company policies, quality standards, and process-specific procedures.
• Coordinate with relevant internal teams to resolve customer issues efficiently.

Requirements & Tech Stack

• Minimum 6 months of experience in an International Travel Process.
• Excellent verbal and written English communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced, customer-centric environment.
• Willingness to work from the Gurugram office and in assigned shifts.

Salary & Benefits

• CTC: Up to ₹32,000 per month.
• In-hand: Approximately ₹27,000 per month.
• Cab facility available.
• Incentives and other company perks, as applicable.