Client Experience Associate

About Rewired Richer

Rewired Richer is a private, 9-week program that teaches the mindset and money principles that create wealth, time freedom, and inner happiness. Enrollment is by invitation and referral only, and every client experience is designed to feel personal, elevated, and genuinely caring.

About the Role

We’re looking for a Client Experience Associate to co-host our live online classes and make every client feel seen and supported. You’ll be the human touch behind a premium program: the person who welcomes clients, celebrates their wins, and makes sure everything runs beautifully.

Key Responsibilities

• Co-host weekly live classes: admits participants, manages the chat, gathers questions, and handles any technical issues
• Conducts administrative tasks for the business
• Keeps our private community warm, engaged, and on-brand
• Reviews writings and reflections, and helps create creative solutions on how to best serve our clients
• Welcomes new clients and helps them feel at home from day one
• Coordinates graduation gifts, and in-person events in NYC
• Celebrates client wins
• Check in with clients who have missed a class or need extra support
• Collect success stories and testimonials
• Assists in the invitation process of our new clients
• Share feedback on the client experience and suggest improvements

Requirements & Tech Stack

• Client experience, hospitality, concierge, coaching support, or a similar role
• Experience with luxury, high-touch, or high-end clients is a strong plus
• Excellent written and verbal communication
• Comfortable co-hosting live virtual sessions (Zoom or similar)
• Organized, reliable, and discreet
• Positive and solution-focused, with a genuine interest in personal growth, mindset, or wealth-building
• Based in or near New York City is a plus, for occasional in-person events

Details

• Pay: $100,000 a year
• 2 months paid vacation
• Yearly bonus based on performance
• Full medical, dental, and vision insurance (100% Covered)
• The position is primarily remote, with in-person attendance required for company events, meetings, and special engagements.