Bilingual Insurance Servicing Team Associate
NPAworldwide
New York, NY0–2 yrsJust nowvia LinkedIn
Posted 14 Nov 2026, 19:27 ET
This job at a glance
- Who can apply
- New grads and up to 2 years
- Must know
- Customer serviceOnboarding
- Nice to have
- EHR / EMR
- Work
- On-site in New York
- Pay
- Not stated by the employer.
- Skill demand
- Customer service70%Onboarding6%EHR / EMR2%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 14, 2026 · still open
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About the Role
NPAworldwide is seeking a motivated Bilingual Insurance Team Associate (Mandarin & English) to join their client's team in New York. This role supports account managers, producers, and underwriters by handling day-to-day client service needs, ensuring timely and accurate policy servicing, and maintaining a high standard of client communication.
Key Responsibilities
- Process policy changes, endorsements, renewals, and other policy documents.
- Respond promptly to client and broker inquiries regarding policy coverage and documentation.
- Communicate with carriers to resolve issues and inquiries.
- Maintain up-to-date records in the agency management system ( Applied EPIC experience a plus).
- Support new business onboarding and renewal workflows.
- Provide general administrative support to account managers and producers.
Requirements & Tech Stack
- Fluency in Chinese and English.
- Fast typing speed (average 60+ wpm).
- Experience with customer service, administrative, or office work.
- Proficiency in the agency management system is a plus.
Qualifications
- Strong verbal, written, and listening skills.
- Strong interpersonal skills.
- Must be detail-oriented and organized.
- Ability to multi-task and manage change.
Salary
- $50,000 - $55,000 per year.
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance