Back Office Executive

About the Role

We are looking for a dedicated and detail-oriented Back Office Executive to join our dynamic team at PNB MetLife! In this role, you will be the backbone of our administrative and operational functions, ensuring seamless daily workflows, accurate documentation, and exceptional support for our sales and service teams.

Key Responsibilities

• Data Management: Maintain, update, and manage accurate records, databases, and client files with high precision.
• Documentation Handling: Process policy applications, renewals, claims, and other essential paperwork efficiently and within stipulated turnaround times (TAT).
• Coordination & Communication: Act as a smooth bridge between field sales teams, internal departments, and external clients to resolve operational queries.
• Reporting: Prepare daily, weekly, and monthly MIS reports regarding sales progress, operations, and back-office metrics for management review.
• Administrative Support: Manage office inventory, handle correspondence, file important documents securely, and assist in organizing internal meetings or events.
• Compliance & Quality: Ensure all operations strictly adhere to company guidelines, regulatory frameworks, and compliance standards.

Requirements & Qualifications

• Experience: 0 to 2 years of relevant experience in back-office operations, administration, or data entry.
• Technical Skills: Proficiency in MS Office (specifically MS Excel and Word) and comfort with database management systems.
• Communication: Good written and verbal communication skills in English and the local language.
• High attention to detail and strong numerical accuracy.
• Excellent time-management and multi-tasking abilities.
• Problem-solving mindset with a proactive attitude.
• Ability to work well under pressure in a fast-paced environment.