Central Operations Support Executive

Amazon

About the Role

The Central Ops Support Executive is expected to remotely support the daily operations of sellers. This includes daily metrics monitoring, triggering on-field support to sellers and audits, stakeholder management (within and outside of Amazon), rolling out new processes, and running central control centers. The role requires a broad understanding of customer experience and a high willingness to take ownership. The individual must be skilled in identifying patterns and disruptions, scrutinizing details, and foreseeing data implications. This team supports inbound and outbound operations via voice and non-voice channels.

Key Responsibilities

• Remotely monitor the efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
• Train and direct sellers for the execution and adherence of norms and practices.
• Devise and deploy SOPs, analyze data, and propose features and processes that focus on improving the seller experience.

Requirements & Tech Stack

• Excel
• SQL

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.