Service Coordinator

About the Role

Metrocare Services is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. The Service Coordinator advocates for and represents individuals in service delivery, providing assistance in problem resolution between providers and consumers. The role involves monitoring specialized services to ensure they help individuals achieve their desired outcomes.

Key Responsibilities

• Meet with developmental disability customers at their homes to ascertain needs and help determine required services.
• Make recommendations for and explain services to customers based on their needs.
• Take customers' initial service requests.
• Enter information into the computer system.
• Help customers access services to achieve their desired quality of life.
• Meet with customers monthly or quarterly to ensure they are receiving needed services, evaluate service effectiveness, and identify new problems and interventions.
• Meet with developmental disability service providers to learn about their services, arrange services for customers, advocate for customers, and ensure they are being cared for.
• Assist during crises, linking and assisting customers to secure services to prevent future crises.
• Act as the primary customer contact, ensuring customer satisfaction.
• Perform other duties as assigned.

Requirements & Tech Stack

• Analytical skills
• Professional acumen
• Business ethics
• Thorough understanding of continuous improvement processes
• Problem solving
• Respect for confidentiality
• Excellent communication skills
• Self-motivating, able to work independently
• Basic computer skills, Windows 95 and Microsoft Word
• Prefer experience with Askesi
• Strong organizational and time management skills
• Strong oral and written communication skills
• Basic math skills required.
• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
• Current State of Texas Driver License or equivalent if living in another state.
• Liability insurance required if operating a personal vehicle on Center property or for Center business.
• Must be insurable by Centers liability carrier if operating a Center vehicle or personal car on Center business.
• Must have an acceptable driving record.

Qualifications

• Education: Bachelor's or advanced degree from an accredited college/university.
• Preferred fields: social, behavioral, human services.
• Experience:
• One year of experience working with the Intellectual Developmental Disability Population.
• OR Master's degree in a preferred field with 0 years of experience.