Service Coordinator

About the Role

Metrocare Services is seeking a Service Coordinator to advocate for and represent individuals with developmental or mental health challenges, ensuring their needs are met and desired outcomes are achieved.

Key Responsibilities

• Meet with individuals to ascertain needs and determine required services.
• Make and explain service recommendations based on individual needs.
• Take initial service requests from individuals.
• Enter information into the computer system.
• Assist individuals in accessing services to achieve their desired quality of life.
• Meet with individuals monthly or quarterly to ensure service needs are met, evaluate service effectiveness, and identify new problems and interventions.
• Meet with service providers to understand their services, arrange services for individuals, advocate for individuals, and ensure their needs are met.
• Assist during crises by linking individuals to services to prevent future crises.
• Act as the primary contact to ensure customer satisfaction.
• Perform other duties as assigned.

Requirements & Tech Stack

• Analytical skills
• Professional acumen
• Business ethics
• Thorough understanding of continuous improvement processes
• Problem-solving skills
• Respect for confidentiality
• Excellent communication skills (oral and written)
• Self-motivating, able to work independently
• Basic computer skills
• Windows 95
• Microsoft Word
• Prefer experience with Askesi
• Strong organizational skills
• Strong time management skills
• Basic math skills
• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to use computer, printer, and software programs necessary to the position (Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

Qualifications

• Education: Bachelor's or advanced degree from an accredited college/university.
• Preferred fields: social, behavioral, human services.
• Experience:
• One year of experience working with the Intellectual Developmental Disability Population.
• OR Master's degree in a preferred field with 0 years of experience.
• Certifications, Licenses, Registrations:
• Current State of Texas Driver License (or equivalent if living in another state, with Texas license required within 3 months of employment).
• Liability insurance required if operating a personal vehicle for Center business.
• Must be insurable by Centers liability carrier if operating a Center vehicle or personal car on Center business.
• Must have an acceptable driving record.