Front Office Associate

About the Role

The Front Office Associate is a full-time, on-site position responsible for welcoming guests, managing check-in and check-out processes, and handling room allocations and key issuance with accuracy and efficiency.

Key Responsibilities

• Welcoming guests
• Managing check-in and check-out processes
• Handling room allocations and key issuance
• Answering phone calls
• Responding to guest inquiries
• Coordinating with housekeeping and other departments
• Maintaining updated records in the hotel management system
• Ensuring lobby and front desk areas are tidy and presentable
• Assisting with reservations and billing queries
• Providing clear information about hotel services, amenities, and local attractions

Requirements & Tech Stack

• Customer Service
• Receptionist Duties
• Front desk operations
• Check-in and guest registration tasks
• Communication skills (verbal and written)
• Professional Phone Etiquette
• Basic computer applications
• Hotel management or reservation systems (proficiency is an advantage)

Qualifications

• Professional demeanor
• Strong customer service focus
• Consistent support of the hotel’s hospitality standards
• Previous experience in hotel front office or hospitality (preferred)
• Ability to work flexible schedules, including weekends and holidays, as needed
• Minimum high school diploma or equivalent; hospitality-related education (a plus)