Associate

Role Details

• Position: Supply Chain & Quality Operations Associate
• Function: Operations / Supply Chain
• Work Mode: Primarily on-ground at 3rd-party manufacturing facility
• Type: Full-Time Internship

What You Will Own

• Inventory Management

• Track incoming raw materials and their quantities.

• Track arrival of packaging materials, labels, boxes, tins, etc.

• Maintain inventory records and stock movement.

• Verify physical inventory against records.

• Flag shortages, delays, discrepancies, or damaged materials.

• Maintain a clear RM + Packaging + Finished Goods inventory tracker.

• Manufacturing & Batch Audit

• Act as an additional layer of operational quality control at the manufacturing facility.

• Verify that the correct raw materials are being used.

• Check formulation/batch requirements against approved specifications.

• Verify packaging material before production.

• Check that the correct packaging and labelling is being used.

• Conduct batch-level checks during production and packing.

• Identify deviations, errors, or inconsistencies.

• Document issues and immediately escalate them to the reporting manager.

• Maintain batch-wise records and documentation.

• Goal: No wrong formulation, no wrong packaging, no unexplained inventory mismatch, and no avoidable dispatch error.

• Dispatch & Shipment Tracking

• Coordinate with the manufacturing facility for finished-goods dispatch.

• Track shipments from dispatch to delivery.

• Maintain shipment tracking records.

• Identify delayed, stuck, or failed deliveries.

• Coordinate with logistics partners wherever required.

• Share shipment status with the internal team.

• Customer Support — Delivery Related

• Work with the customer support function for logistics-related queries.

• Examples: “Where is my order?”, “When will my order arrive?”, “My tracking hasn't updated.”, “My shipment is delayed.”

• Assist the customer support team in obtaining correct information from logistics and providing accurate shipment updates.

• Weekly Operations Reporting

• Prepare and share a concise report with your reporting manager covering:

• Inventory: Raw material received, Packaging received, Current stock, Shortages/discrepancies.

• Manufacturing: Batches produced, Batches pending, Production issues/deviations, Packaging issues.

• Dispatch: Orders dispatched, Orders delivered, Orders in transit, Delayed/failed shipments.

• Action Items: Issues requiring management attention, Pending items, Expected resolution dates.

Who We’re Looking For

• Extremely detail-oriented.
• Comfortable working at a manufacturing facility.
• Good with Excel / Google Sheets.
• Comfortable maintaining trackers and reports.
• Strong at follow-ups.
• Comfortable speaking with vendors and manufacturing teams.
• Good at identifying discrepancies.
• Responsible and dependable.
• Comfortable working independently.
• Willing to get into the actual operations on the ground.
• Good written and verbal communication skills.
• Enjoys: Checking → Tracking → Auditing → Following Up → Reporting → Fixing.

What You Will Learn

• Hands-on exposure to: Manufacturing Operations, Raw Material Management, Packaging Operations, Inventory Management, Batch & Production Audits, Logistics & Fulfilment, Customer Support Operations, D2C Supply Chain.
• Understanding of how a physical consumer product moves from raw material → manufacturing → packaging → warehouse/dispatch → customer's doorstep.