Apprentice
American Express
Gurugram, Haryana, India0–7 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 7 years · Bachelor's degree
- Must know
- ExpressCustomer serviceMicrosoft Office
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office13%Customer service3%Express2%of 98 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
We provide customer service support to American Express Corporate Card Members, handling day-to-day queries, service requests, and account-related concerns over the phone. The role involves understanding card members’ needs, providing accurate information, resolving issues efficiently, and ensuring a seamless service experience. We focus on delivering high-quality service, maintaining compliance with company policies, and achieving strong customer satisfaction and operational performance.
Key Responsibilities
- Resolve all customer queries and follow established procedures as appropriate.
- Provide alternatives and apply superior service and call-handling skills to ensure the best possible solutions and first-call resolution (FCR) for card members.
- Deliver to customer, employee, and shareholder metrics as per goals.
- Highlight issues through feedback and recommend changes in workflows, procedures, and service levels based on customer demands to meet their needs and ensure quality service is given at all times.
- Adhere to quality and compliance guidelines.
- Respond to customer inquiries and make quick decisions.
Requirements & Tech Stack
- 24/7 & Rotational shifts including night shifts.
- Hybrid environment.
- Comfortable with rotational shifts and week offs following US time zones.
Qualifications
- Bachelor’s degree.
- Not more than 5 years of difference between highest education degree completion date and joining date.
- Should not have enrolled in any prior government apprenticeship programs.
- Strong attention to detail and accuracy.
- Good communication and interpersonal skills.
- A willingness to learn and adapt to new tasks and challenges.
- Ability to maintain confidentiality.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively in a team environment.
- Demonstrated dependability/self-motivating skills.
- Change management ability.
- Demonstrated ability to work effectively within a team environment as well as independently.
- Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations.