Collections (Voice Process)
AMERICAN EXPRESS
New Delhi, Faridabad, GurugramFresher7h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- ExpressMicrosoft Office
- Work
- On-site in New Delhi
- Pay
- ₹3–4.25 LPA
- Skill demand
- Microsoft Office7%of 97 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
Apprenticeship Program - Collections (Voice Process) at American Express.
Key Responsibilities
- Contact customers via phone regarding early-stage past due accounts.
- Educate customers on outstanding balances, due dates, and payment options.
- Negotiate and set up payment arrangements when required.
- Encourage timely payments to minimize delinquency and charge-off risk.
- Identify reasons for delinquency and document accurate account notes.
- Ensure compliance with all regulatory, legal, and company policies.
- Handle customer concerns professionally and provide appropriate resolutions.
- Meet productivity, quality, and recovery targets consistently.
- Escalate complex or high-risk accounts as per internal guidelines.
Requirements & Tech Stack
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment
- Flexibility to work anytime in US hours (24*7 rotational shifts), including weekends.
- Hybrid Environment - on site expectation 3 days/week.
- Workplace Flexibility: Full time.
- Shift flexibility requirements.
Qualifications
- Bachelor's degree
- Not more than 5 years of difference between highest education degree completion date and joining date
- Should not have enrolled in any prior Government Apprenticeship programs