Analyst-Ops Risk Mgmt

About the Role

The Global Operational Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. The Analyst, Internal Fraud will be part of the GRC organization and will report to the Senior Manager, Internal Fraud Risk Management. This role will provide independent oversight of Internal Fraud risk and support the continued evolution and maturity of the Internal Fraud Risk Management Program. This role will partner closely with first line teams, control partners, and senior stakeholders across geographies. We are seeking a motivated risk professional who can operate independently, apply sound judgment, and drive meaningful risk management improvements.

Key Responsibilities

• Support the establishment and ongoing enhancement of the Internal Fraud Risk Management Program, including policies, standards, governance frameworks, roles & responsibilities, and program requirements.
• Perform independent oversight and provide effective challenge to first line through risk assessments, reviews, testing, and ongoing monitoring of People risk & Internal Fraud processes.
• Monitor metrics and develop comprehensive, insightful reporting on internal fraud risks across the enterprise for senior leadership.
• Identify emerging risks and recommend enhancements to controls, processes, and governance structures.
• Support regulatory engagement activities, including preparation for exams and coordination of responses related to internal fraud and safety & soundness regulations.
• Educate and influence first line teams across the enterprise on risk management programs, best practices, and expectations.
• Provide mentorship and guidance to junior team members and serve as a project or initiative lead when appropriate.

Requirements & Tech Stack

• 0-2+ years of experience in fraud risk management, compliance, internal fraud investigations, operational risk, or a similar role.
• Strong analytical skills, including a proven ability to translate complex and disparate information into comprehensive and cohesive conclusions.
• Demonstrated ability to independently manage multiple priorities and drive initiatives to completion.
• Experience applying thought leadership and strategic thinking to enhance program maturity and effectiveness.
• Ability to identify issues, escalate key findings appropriately, and advise on practical, risk-based solutions.
• Strong stakeholder management skills, with experience interacting with senior leaders and cross-functional partners.
• Exceptional professional communication skills – clear, logical, structured, and tailored to the audience.
• Impeccable integrity required for handling confidential and sensitive information.
• Rigorous and analytical approach to problem-solving, decision-making, and prioritization.
• Professional certification (CFE, CAMS, FIC, etc.).
• Second line of defense (2LOD) risk management experience with a focus on internal fraud and/or insider threat.
• Experience leading risk assessments, control testing, or thematic reviews.
• Advanced analytical skills and experience working with large data sets.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities