Editorial Associate

Key Responsibilities

• Provide excellent customer service to all external and internal journal stakeholders (e.g., editors, authors, publishers, colleagues).
• Perform quality checks on new and revised manuscript submissions following checklists and journal policy guidelines.
• Follow precise set of workflow protocols and ensure all manuscript requirements are met.
• Facilitate manuscript peer review through outreach to editors and reviewers as directed.
• Use KGLs cloud-based technology as a communication and productivity tool.
• Proofread and send decision letters and other correspondence to authors, editors, and reviewers.
• Complete all assigned tasks during scheduled hours and meet productivity expectations.
• Provide editor, reviewer, and author technical support related to submission requirements and the submission system.
• Provide assistance to newer staff who may shadow experienced colleagues.

Requirements & Tech Stack

• Proficient user of manuscript management systems like ScholarOne, Editorial Manager, etc.
• Experience with KGLs cloud-based technology.