Retail Associate

About the Role

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores.

Key Responsibilities

• Ensure customers have a positive shopping experience by making eye contact, smiling, and greeting them courteously and friendly.
• Treat fellow associates with respect.
• Efficiently follow all company best practice standards as outlined in all work centers.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Be engaged in assigned tasks and perform a range of functions in all areas of the store as business needs require.
• Perform additional tasks in specific situations if they will help achieve customer service and operational goals.
• Understand that safety is the number one priority and practice safe behaviors.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Maintain clutter-free, clear egress to emergency exits.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Be friendly and professional at all times.
• Recognize fellow associates using Company recognition programs.
• Assist customers by being register-trained, assisting with merchandise, and answering questions politely and knowledgeably.
• Greet all customers by making eye contact, smiling and saying "hello" throughout the store.
• Say "thank you" with every register transaction.
• Provide prompt and efficient responses to customers.
• Respond to Customer Service calls immediately.
• Handle all customer issues courteously and helpfully, calling Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising items per company best practice to monthly presentation guidelines.
• Maintain merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with associates and customers.
• Safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification of Store Leadership for approval of disposals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform your role.
• Maximize productivity by executing all Store best practices and minimizing steps and touches in your workflow.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.