Business Development Associate

About the Role

This role starts within our Customer Service team, building foundational client communication and relationship-management skills to prepare for future growth into B2B sales opportunities at ISN.

Key Responsibilities

• Assisting customers via phone, chat, and email
• Handling inbound client inquiries and providing proactive customer support
• Troubleshooting platform, account, and compliance-related issues
• Building trust and strong working relationships with clients
• Learning how businesses use ISN to manage contractors and suppliers
• Collaborating with internal teams on customer retention and engagement efforts
• Supporting sales and marketing initiatives as you develop within the role

Requirements & Tech Stack

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Desire to work in customer service and move into B2B sales within 12-24 months
• Required to work in office at least 3 days a week
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future
• Proficient computer skills: Word, Excel, PowerPoint, e-mail applications
• Diligence for in-depth learning of software programs and new concepts
• Strong retention skills and patience for difficult troubleshooting scenarios

Qualifications

• Customer-focused and comfortable in a high-call-volume environment
• Confident communicating with clients by phone and email
• A career aspiration to start in Customer Service and progress into B2B sales
• Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings.
• Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.