Front Office Associate

About the Role

The Front Office Associate is a full-time, on-site role based at CGH Earth Experience Hotels in Alappuzha. This role is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth, courteous front office experience. The role contributes to delivering warm, eco-conscious hospitality aligned with CGH Earth’s values.

Key Responsibilities

• Welcoming guests
• Managing check-in and check-out procedures
• Ensuring a smooth, courteous front office experience
• Handling guest inquiries in person and over the phone
• Coordinating with other departments for room readiness and special requests
• Maintaining accurate records of reservations and guest information
• Managing the front desk
• Processing payments
• Addressing guest concerns promptly and professionally

Qualifications

• Strong customer service skills, with a focus on hospitality and guest satisfaction.
• Proficiency in reception and front desk duties, including check-in and check-out processes.
• Effective phone etiquette and communication skills, both verbal and written.
• Basic computer literacy and familiarity with hotel reservation or property management systems.
• Ability to work in a fast-paced, guest-facing environment with attention to detail and accuracy.
• Prior experience in front office, hotel operations, or customer-facing roles is an advantage.
• Fluency in English; knowledge of local languages is beneficial.
• Professional appearance, punctuality, and willingness to work shifts, weekends, and holidays as required.