Associate Planning & Scheduling

Key Responsibilities

• Provide and complete regular scheduling responsibilities.
• Provide schedule analysis and staff recommendations to meet service center goals.
• Complete scheduling reports accurately and in a timely manner.
• Lead the weekly scheduling performance review and provide recommendations.
• Coordinate with OPS on the leave planner and preferences to prepare schedules efficiently.
• Share SL projections, Ideal Seat Utilization, and Max seats.
• Maintain and share root cause analysis in case of deviation of performance versus projections.
• Plan training and coaching sessions as per the calendar, keeping SL in check.
• Plan OT / VTO basis business requirement and share recommendations.
• Maintain constant communication with Business to ensure desired staffing adjustments and cost-effective output are delivered.
• Determine and execute work schedules, diagnose problems, and recommend optimization for cost-effectiveness.
• Optimize breaks/offline activities while preparing schedules.
• Prepare daily, weekly, and monthly client/internal reports.
• Prepare weekly performance / KPI reports and maintain performance dashboards.
• Prepare ad-hoc reports & analysis for management reporting and needs.
• Capacity planning and Scheduling for process.
• Support key strategic projects involving Data mining & Analytics.
• Optimize use of tools/technology to improve efficiency and effectiveness of the organization.

Requirements & Tech Stack

• Advanced proficiency in MS Excel.
• Ability to spot, correct, and highlight errors.
• Ability to simplify complex operations into repeatable processes.
• Skill to automate reports – preferred.
• Ready to work in dynamic 24*7.