Customer Contact Comms Associate
Accenture in India
Navi Mumbai, Maharashtra, India1–3 yrs2d agovia LinkedIn
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, they offer Strategy and Consulting, Technology and Operations services, and Accenture Song.
About the Role
The Customer Contact Comms Associate will be aligned with the Customer Support vertical, focusing on managing and resolving customer queries, handling escalations and complaints, and providing resolutions.
Key Responsibilities
- Manage and resolve customer queries.
- Handle escalations and complaints from dissatisfied customers.
- Provide best resolutions to customers.
- Close faults and complaints within SLAs.
- This role may require you to work in rotational shifts.
Requirements & Tech Stack
- Omnichannel
- Customer Service - P3
Qualifications
- Any Graduation
- Good in email and chat processes.
- Good in typing.