Associate Solution Consultant

About the Role

The Associate Solution Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong social skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Associate Solution Consultants will interface with customers and support architects to obtain customer acceptance by demonstrating solutions and an understanding of the client's vision. They can identify key risks or issues and are capable of escalating them to their team and customer to address them. They interact with customer product owners, business process owners and technical resources to understand requirements, analyze information, and support implementing comprehensive solutions. They also show an understanding of typical business challenges faced by customers and common objectives.

Key Responsibilities

• Serve as a trusted advisor to the client.
• Participate as a part of a team working on internal critical initiatives to grow the consulting practice, serving as an active contributor to the community’s overall knowledge base and expertise.
• Support customers and colleagues in rationalizing and deploying new technologies that drive increased business value.
• Work collaboratively with very strong communications skills, especially in guiding complex concepts, and creative, prescriptive thinking.
• Identify and proactively escalate risk areas and commit to seeing an issue through to complete resolution.
• Support review and correction of key artifacts to keep projects on track and solutions extendable and maintainable going forward.
• Work closely with Delivery Managers, Solution Architects, Technical Architects, and directly with clients to test, build, and implement technology solutions to meet client needs.
• Contribute to the creation of a program vision/case creation and justification, and support the monitoring and delivery of these elements throughout the program's lifecycle while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.

Requirements & Tech Stack

• Demonstrated experience with Service Cloud and Experience Cloud.
• Strong presentation skills; able to successfully present a point of view and clearly articulate the rationale to a variety of collaborators.
• Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong communication skills, both written and verbal; able to effectively develop and support materials that are appropriate for the audience.
• A great listener with the ability to connect with people in diverse roles.
• Consistent track record to analyze, design, and optimize business processes via technology and integration.
• Resourceful and high-reaching thinker who can work through and solve problems.
• Travel is an integral part of this role, and will be based on individual customer needs. 25% travel.

Qualifications

• 1-3+ years of relevant or internship experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of growing responsibility.
• Bachelor’s degree in a Technology, Engineering (any field) or a related quantitative subject area. Equivalent validated work experience in lieu of a degree will be considered.
• Confirmed results translating business user stories into technical requirements documents.
• Confirmed results leading customer and/or partner success.
• Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended.
• Knowledge of Agile methodology.