Self-Serve Apprentice

About the Role

Work Type: Apprenticeship

Department: Revenue Growth

Sub Department: Customer Acquisition

Duration: 6 Months

Shift timings: 08:00 PM - 05:00 AM CST (Mon-Fri)

Monthly Stipend: 32,000

Location: Remote (India)

Programme Start: Nov 2026

You are searching for your opportunity to impact the experience of SaaS prospects at the very start of their customer journey. You thrive on sparking interest and guiding potential customers toward the value of the HighLevel platform before they even begin their trial. You are curious and coachable, and you are eager to learn how to identify and connect with the right prospects. You’re ready to learn how to run engaging software demos, answer pre-trial questions, and inspire prospects to take the next step. You flourish in a dynamic, performance-based atmosphere, and you are comfortable asking questions and leaning on your manager and teammates. This is an apprentice role, so you will ramp through structured training, shadowing, and regular coaching. To be successful, you will deliver best-in-class service and build real depth on how HighLevel can solve a prospect’s business challenges. You are excited to work in a high-performance, high-accountability environment, comfortable switching gears quickly, and passionate about helping people discover the right solutions. Strong communication skills and a real interest in the SaaS and marketing landscape will serve you well.

Key Responsibilities

• With guidance from your manager, engage with self-serve users to drive trial activation, adoption, and conversion.
• Respond promptly to inbound inquiries and in-app signals to encourage trial engagement.
• Guide users through onboarding flows, product features, and best practices to accelerate time-to-value.
• Align product capabilities to user goals, needs, and business objectives to maximize trial success.
• Build rapport and trust with users to inspire trial completion and subscription conversion.
• Effectively communicate the HighLevel value proposition to create urgency and interest in upgrading.
• Address user questions and common objections, and escalate to senior teammates when something falls outside of your training.
• Maintain accurate records of user interactions, engagement metrics, and feedback in CRM and analytics systems.
• Collaborate with Trial Experience, Marketing, and Product teams to optimize trial flows, messaging, and conversion strategies.
• Execute engagement strategies (email, in-app messaging, etc.) to keep users active and progressing through the trial.
• Complete onboarding, certification, and ongoing training milestones to build product and sales fluency, and take on additional responsibilities as you grow in the role.

Requirements & Tech Stack

• Genuine interest in guiding users through product onboarding and helping them get value quickly.
• Technical aptitude and a knack for explaining things clearly to non-technical people.
• Curiosity about CRM, marketing automation, social media management, digital advertising, website and funnel building, and SEO.
• Comfort using, or quickly learning, various CRM platforms, communication tools, and in-app engagement systems.
• Proficiency with Google Suite, Slack, Zoom, and common social media platforms (Facebook, Instagram, LinkedIn).
• Solid time management, organization, and communication skills (both verbal and written).
• Self-motivated to meet and exceed engagement, adoption, and conversion targets.
• Ability to translate complex product concepts into simple, actionable steps for self-serve users.
• Strong critical thinking, active listening, and creative problem-solving skills.
• Quick learner who can adapt to evolving product features, onboarding flows, and engagement strategies.
• Positive, self-starter mindset and real excitement to grow in a fast-paced, results-driven environment.

Qualifications

• Bachelor’s Degree or equivalent practical experience preferred, not required.
• Internships, customer service, retail, hospitality, or any customer-facing work counts.
• No prior SaaS or sales experience required, we will train you.