Customer Experience Associate
Oben Electric Vehicles
Bengaluru0–5 yrs1d agovia Naukri
About the Role
- Conduct outbound NPS, CSAT, and customer feedback surveys.
- Perform onboardings to understand overall customer experience and satisfaction.
- Execute other calling activities.
Key Responsibilities
- Meet defined productivity and quality metrics.
- Meet other customer experience metrics.
Qualifications
- Demonstrate a continuous willingness to learn and improve customer-handling skills.
- Demonstrate a continuous willingness to improve process knowledge.