Technical Shop Floor Support

About the Role

Airbus Aerosystems Kinston is seeking a Technical Shop Floor Support representative to join their engineering department. This role supports the production facility by assessing manufacturing non-conformities, ensuring late changes to production are implemented, and identifying opportunities for continuous improvement in manufacturing processes. The position holder will respond to technical questions, explain work orders/drawings (especially for aircraft mechanical items), and act as an interface to the back office for work order adaptation.

Key Responsibilities

• Handle Non-Conformances (50%)
• Create specific work orders for production rework.
• Establish and verify the technical content of non-conformances.
• Validate non-conformances in the recognized documentation.
• Provide technical support to production on all issues, including oversight of directed changes.
• Incorporate implicit knowledge into work instructions and refine them for clarity, detail, and regulation assignment.
• Initiate availability of replacement parts, jigs, and tools required for planned production.
• Continuous Improvement (30%)
• Develop, manage, and implement continuous improvement measures for recurring non-conformities in cooperation with quality.
• Actively participate as a Manufacturing Engineering (ME) team member to support production activities.
• Risk Management (10%)
• Participate in risk and opportunity management for the identification, anticipation, and evaluation of upcoming risks (e.g., increasing legal requirements) and opportunities (e.g., technological progress).
• Implement and execute risk mitigation plans (e.g., rate capability).
• Additional Responsibilities (5%)
• Promote a customer-focused mindset and act as a change leader within the Manufacturing Engineering organization.
• Ensure correct standards are achieved for aircraft and MOD Configuration for all program variants.
• Respond to and resolve technical queries from various departments and stakeholders.
• Define assembly strategies for aircraft components.
• Validate assembly tools and equipment required to ensure geometric tolerances and process efficiency.
• Perform other duties as assigned by management.

Requirements & Tech Stack

• Education:
• Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or Engineering Technology, or equivalent years of experience.
• Experience:
• 0-2 years of experience in a manufacturing environment, preferably in the Aerospace industry.
• Knowledge, Skills, Demonstrated Capabilities:
• Strong teamworking and relationship building skills.
• Strong interpersonal skills and problem-solving ability.
• Proven record of providing excellent internal and external customer service.
• Experience in manufacturing or assembly technology implementation.
• Preferred: Knowledge about aircraft structure installation.
• Preferred: Knowledge of health, safety, and environmental regulations and practice.
• Communication Skills:
• Excellent command of English (spoken & written).
• Ability to work in an international team.
• Excellent communication and presentation skills, both verbal and written.
• Ability to present clear and concise briefings and reports to customers and executives.
• Preferred: Basic Spanish and/or French (spoken).
• Technical Systems Proficiency:
• Required: Microsoft Word, PowerPoint, and Excel and/or Google Suite (Gmail, Sheets, Docs).
• Preferred: Working knowledge of Manufacturing Engineering tool sets (SAP, MES, etc.).

Qualifications

• Self-driven with a ‘can-do’ attitude.
• Authorized to work in the US.
• Ability to build/maintain strong relationships with all internal and external customers.
• Ability to work on 1st, 2nd, and potentially 3rd shift schedules.
• Ability to travel independently and at short notice, potentially internationally (estimated 5% travel).
• Physical Requirements:
• 100% Onsite.
• Vision: Able to see and read computer screens, documents, reports, and engineering drawings.
• Hearing: Able to hear in conversations, teleconferences, phone calls, and on the production floor (including safety warnings/alarms).
• Speaking: Able to speak in conversations and meetings, deliver information, and participate in communications.
• Equipment Operation: Able to operate most office and personal electronic equipment, and some tools (including production tools such as hydraulic lifts).
• Carrying: Able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Lifting: Able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Pushing/Pulling: Able to push and pull small office furniture and some equipment and tools.
• Sitting: Able to sit for long periods in meetings and working on a computer.
• Squatting/Kneeling: Able to squat or kneel to retrieve or replace items from low shelving.
• Standing: Able to stand for discussions in offices or on the production floor.
• Walking: Able to walk through office and production areas, including uneven surfaces.
• Personal Protective Equipment (PPE) Required: Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Steel-toed shoes are required for all shop floor visits. Appropriate head, hearing/eye protection will also be required when visiting the shop floor.