Customer Support and Healthcare Support

Job Role: Healthcare Support / Customer Support Executive / Customer Service Executive

Locations: Hyderabad, Bangalore

Openings: Healthcare, Voice, Non-Voice, Chat Support, Email Support, BPO Customer Service

Salary

• Freshers: 2.05 LPA - 4.0 LPA
• Experienced: Up to 6.5 LPA, depending on experience, skills, and process

Work Details

• Working Days: 5 days
• Shifts: Day shifts, US rotational shifts
• Transportation: 2-way transport up to 30 km for eligible US rotational-shift processes

Key Responsibilities

• Handle customer queries and provide appropriate solutions.
• Communicate with customers through voice, chat, or email.
• Resolve customer issues efficiently while maintaining service quality.
• Maintain a professional and customer-friendly approach.
• Follow company processes, quality standards, and performance guidelines.
• Perform AR follow-up with US insurance companies regarding outstanding claims.
• Make outbound calls to insurance payers to check claim status and payment updates.
• Identify and resolve claim denials, rejections, and underpayments.
• Handle denial management, claim corrections, and appeals as required.
• Handle inbound and/or outbound international customer calls as per process requirements.
• Provide technical support and troubleshooting assistance to customers.
• Understand customer issues and identify appropriate solutions.

Requirements & Tech Stack

• Mandatory experience in Hospital Billing (HB) or Physician Billing (PB).
• Strong knowledge of Accounts Receivable (AR) and Denial Management.
• Hands-on experience in end-to-end Revenue Cycle Management.
• Excellent verbal communication and negotiation skills.

Qualifications

• Freshers and candidates with 0-4 years of experience can apply.
• Good communication skills in English.
• Basic computer knowledge.
• Good customer-handling and problem-solving skills.
• Willingness to work in day or rotational shifts.
• Immediate joiners or candidates with a short notice period are preferred.

Why Apply?

• Opportunities with leading MNCs.
• Multiple customer support BPO processes.
• Openings for both freshers and experienced candidates.
• Competitive salary packages.
• Career growth opportunities.
• Job opportunities in Hyderabad, Bangalore.