Claims Adjuster Trainee

About the Role

As a Claims Adjuster Trainee, you will learn to assist customers following an accident. This is a non-field position where you will build customer relationships over the phone in a fast-paced environment. You will manage claims from start to finish, resolve a full caseload efficiently, and receive support from a collaborative team and ongoing coaching. The role includes in-depth training on property damage and insurance contracts.

This is a hybrid role for a period of 12 months, requiring two in-office days selected by local leadership and three flexible days (home or office). After 12 months, office reporting days will vary based on business needs. Candidates must reside in or near Overland Park, KS.

Key Responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who is at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers to resolve claims

Requirements & Tech Stack

• High School/GED required.
• Three years of work experience OR a Bachelor's degree OR two years of work experience and an Associate degree.
• Candidates must reside in or near Overland Park, KS.

Schedule

• During training: Monday - Friday, 8:30 am - 5:30 pm
• After training: Monday - Friday, 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, or 9:00 am - 6:00 pm

Compensation

• During training: Hourly rate based on annual salary.
• Upon completion of training (including passing necessary testing): Salary will be $54,000 - $57,500/year.
• Gainshare annual cash incentive payment up to 16% of eligible earnings based on company performance.
• Salary Range: $45,000 - $60,000

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision (including free preventative care)
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave (where applicable), short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance