Associate Program Manager

About the Role

Futurense Technologies is seeking an Associate Program Manager to support the execution of cohort-based programs and ensure a smooth learner experience. This role involves handling learner queries, tracking progress, and supporting day-to-day program operations.

Key Responsibilities

• Learner Support & Communication
• Act as a point of contact for learners for queries and support.
• Handle calls, messages, and follow-ups to ensure engagement.
• Assist in resolving basic issues and queries within defined timelines.
• Ticketing & Query Management
• Manage learner queries via ticketing tools.
• Ensure timely responses and resolution.
• Escalate complex issues to the Program Manager when required.
• Cohort Operations Support
• Support in day-to-day program execution.
• Help coordinate sessions, schedules, and communication.
• Ensure learners are informed about upcoming activities and deadlines.
• Data Tracking & Reporting
• Maintain trackers using Excel / Google Sheets.
• Update data on:
• Attendance
• Assessments
• Learner progress
• Support in identifying at-risk learners.
• Coordination
• Work closely with Program Managers, TAs, and internal teams.
• Assist in ensuring smooth program delivery and learner experience.

Requirements & Tech Stack

• 0-2 years of experience in operations / support / program coordination.
• Strong communication skills (calls + written).
• Basic knowledge of Excel / Google Sheets.
• Ability to manage multiple tasks and follow processes.
• Detail-oriented and organized.

Qualifications

• Experience in edtech / learner support roles (Good to Have)
• Familiarity with ticketing tools or LMS platforms (Good to Have)
• Proactive and responsive.
• Comfortable interacting with learners regularly.
• Willing to learn and grow in program/operations roles.