Configuration Analyst

About the Role

The Device42 & CMDB Administrator will be responsible for administering and maintaining the Device42 discovery and asset management platform, ensuring accurate infrastructure inventory, CMDB data quality, and configuration item (CI) lifecycle management. The role will oversee infrastructure discovery, data reconciliation, CI relationships, and integration with ServiceNow CMDB, working closely with NOC, infrastructure, application, and client teams to maintain reliable and up-to-date configuration data.

Key Responsibilities

• Device42 Upgrades & Patch Management: Plan, coordinate, and execute Device42 platform upgrades, patches, and version updates in accordance with vendor recommendations and approved change management procedures.
• Upgrade Planning & Validation: Assess upgrade prerequisites, compatibility, dependencies, backup requirements, and potential operational impact before implementation.
• Pre- and Post-Upgrade Validation: Validate platform availability, discovery jobs, integrations, credentials, data collection, and CMDB synchronization after upgrades.
• Rollback & Recovery: Maintain upgrade rollback and recovery procedures to minimize service disruption.
• Vendor Coordination: Coordinate with Device42 support for upgrade planning, known issues, troubleshooting, and post-upgrade defects.
• Upgrade Documentation: Maintain upgrade records, implementation plans, test results, approvals, and technical documentation.
• Device42 Administration: Administer and maintain the Device42 platform, discovery configurations, credentials, schedules, and data collection processes.
• Infrastructure Discovery: Configure and manage discovery of network devices, physical and virtual servers, clusters, firewalls, and other supported infrastructure.
• CMDB Administration: Maintain CMDB data quality, completeness, accuracy, and consistency across configuration items and their relationships.
• ServiceNow CMDB Management: Support CI lifecycle management, data synchronization, reconciliation, identification of duplicates, and validation of CI attributes in ServiceNow CMDB.
• Asset Lifecycle Management: Identify and track newly discovered, modified, retired, and decommissioned infrastructure assets.
• Data Reconciliation: Reconcile Device42 data against ServiceNow CMDB and approved sources such as SolarWinds and SCCM; investigate discrepancies and coordinate corrective actions.
• CI Relationship Management: Maintain and validate relationships between infrastructure components, applications, and dependencies wherever supported.
• Data Quality Management: Identify duplicate, stale, incomplete, and inconsistent records and implement corrective measures.
• Discovery Troubleshooting: Investigate failed discovery jobs, credential issues, connectivity problems, and missing or inaccurate asset information.
• Integration Management: Monitor and troubleshoot data exchange between Device42 and ServiceNow CMDB, where integrations are configured.
• Governance & Compliance: Establish and maintain discovery standards, CI data standards, reconciliation procedures, and CMDB maintenance processes.
• Reporting & Dashboards: Publish reports on discovery coverage, CI completeness, reconciliation status, data quality, asset lifecycle changes, and outstanding discrepancies.
• Stakeholder Coordination: Work with NOC, Network, Server, Application, Security, and ServiceNow teams to validate infrastructure information and resolve data gaps.
• Continuous Improvement: Identify opportunities to improve discovery coverage, CMDB accuracy, automation, data synchronization, and asset management processes.
• Vendor Coordination: Engage Device42 support for product-related issues and coordinate resolution of platform defects or discovery limitations.
• Documentation: Maintain technical documentation, discovery procedures, data standards, integration workflows, and operational runbooks.

Requirements & Tech Stack

• Hands-on experience administering Device42 or a similar infrastructure discovery and asset management platform.
• Strong understanding of CMDB concepts, configuration items, CI relationships, and asset lifecycle management.
• Practical experience with ServiceNow CMDB administration, data maintenance, and reconciliation.
• Experience with infrastructure discovery across network devices, physical servers, virtual machines, and clusters.
• Knowledge of discovery protocols and methods, including SNMP, WMI/WinRM, SSH, and relevant credential management.
• Experience with CI identification, duplicate management, data normalization, and reconciliation.
• Understanding of integrations and data synchronization between discovery tools and CMDB platforms.
• Ability to analyze discovery results, investigate data discrepancies, and drive corrective actions.
• Strong analytical, troubleshooting, documentation, and stakeholder coordination skills.
• Experience preparing CMDB health, asset inventory, discovery coverage, and data quality reports.

Preferred Qualifications

• Device42 administration or implementation experience.
• ServiceNow CMDB, Identification and Reconciliation Engine (IRE), and Discovery knowledge.
• Experience with SolarWinds, SCCM, or other infrastructure inventory and monitoring tools.
• Familiarity with REST APIs, JSON, scripting, and automation for data validation or synchronization.
• Knowledge of application dependency mapping and infrastructure relationship management.
• Experience supporting enterprise-scale or healthcare infrastructure environments.
• ITIL Foundation certification or equivalent knowledge of IT Service Management practices.

Key Performance Indicators (KPIs)

• Device42 discovery coverage and successful discovery job rate.
• CMDB completeness, accuracy, and data consistency.
• Reduction in duplicate, stale, and incomplete CIs.
• Timely identification and processing of new, changed, and retired assets.
• Reconciliation discrepancy resolution rate.
• Accuracy of CI relationships and dependency mapping.
• Timely resolution of discovery and integration failures.
• Compliance with agreed reporting and data maintenance schedules.