Graduate Programs Support Services Program Manager

Job Title: Graduate Programs Support Services Program Manager

Company: Arizona State University

About the Role

The W. P. Carey School of Business is hiring a Graduate Programs Student Services Manager to support the MS in Supply Chain Management programs, including West Valley campus and online students. This position requires strong organization, sound judgment, follow-through, initiative, and the ability to manage day-to-day program needs independently and effectively. Success in this role requires someone who can demonstrate high-quality, detail-oriented work and manage many administrative tasks while maintaining a professional presence. Cultural awareness, discretion, and thoughtful communication are essential, as more than half of the student population is international.

Key Responsibilities

• Coordinate and manage graduate business program operations, including academic advising, event and program management, daily operations, student communications, curriculum support, budget processes, and student retention strategies.
• Serve as the point of contact for MS in Supply Chain Management students, supporting them from orientation through graduation.
• Execute program strategies, advise domestic and international graduate business students, track academic progress, coordinate academic schedules, collaborate with faculty, support budget oversight, process expenses and disbursements, execute events, manage projects, plan academic calendars, and support continuity across the Program Operations team.
• Oversee the planning and execution of an out-of-state experiential learning trip designed to connect students with industry, applied learning opportunities, and career-related professional development.
• Serve as the primary academic advisor for MS in Supply Chain Management students, providing advanced academic advising, interpreting university and program policies, resolving complex student issues, and supporting students experiencing academic probation, discontinuation, dismissal, or other sensitive situations.
• Act as a subject matter expert for MS in Supply Chain Management program operations, providing guidance on program policies, procedures, curriculum requirements, and operational practices.
• Oversee and monitor student academic progress, including degree completion, curriculum requirements, registration, enrollment adjustments, academic standing, interactive Plan of Study (iPOS), internship/CPT processes, graduation readiness, and other academic milestones.
• Manage academic advising to support student success and ensure program curriculum completion and adherence to academic policies.
• Communicate with students to resolve higher-level, program-related issues.
• Conduct advising for students facing academic discontinuation or dismissal.
• Execute the planning, implementation, and evaluation of orientation, academic programming, student engagement initiatives, speaker series, signature events, and graduation activities.
• Develop and manage student communications through presentations, newsletters, office hours, class announcements, and targeted outreach.
• Work collaboratively with student leaders to plan and execute programmatic and club events.
• Collaborate with student leaders, faculty, admissions, recruiting, academic departments, and university partners to support student success and a seamless transition.
• Work closely with admissions and recruitment leadership and recruiters on new student communication and issues.
• May assist the Recruiting and Admissions unit with the facilitation of recruiting events and information sessions.
• Oversee curriculum administration and academic scheduling processes, including course schedules, registration materials, curriculum planning resources, and coordination with faculty directors and academic departments.
• Serve as the primary operational partner for faculty directors, instructional faculty, academic departments, and college leadership.
• Manage the relationship with academic department staff, faculty director(s), and program faculty.
• Manage program budgets and financial processes in collaboration with the Associate Director, including expenditures, reimbursements, disbursements, approvals, budget tracking, and compliance.
• Develop, oversee, and report work plans in accordance with established unit and program objectives and funding limitations.
• Gather, analyze, and report student and operational data; prepare administrative reports; and recommend process improvements.
• Assist with surveys and track academic progress, maintaining detailed records.
• Develop, document, evaluate, and continuously improve operational processes, procedures, and workflows.
• Collaborate closely with team members to ensure continuity across student services, events, communications, academic operations, and daily program management.
• Comply with and monitor applicable school and ASU policies and procedures.
• Assist students with the resolution of program-related issues.
• Represent the college and Graduate Programs Office and serve on various department and university committees.
• Serve as a representative of the school at state, regional, and national organizations and committees.
• Participate on Graduate Programs Office and Program Operations committees and represent the MS in Supply Chain Management programs on college, university, and cross-functional committees, workgroups, and collaborative initiatives.
• Lead special projects and initiatives that support operational excellence, program assessment, continuous improvement, and an exceptional MS in Supply Chain Management student experience.
• Oversee the planning and execution of an out-of-state experiential learning trip, including coordination with external partners, vendors, faculty, students, and internal university stakeholders.

Requirements & Tech Stack

• Microsoft Office applications
• Collaborative technology tools
• Proficiency with PeopleSoft, Canvas, or similar student information and learning management systems is demonstrated.

Qualifications

• Evidence of a Master's degree in business, education, higher education administration, or a related field.
• Experience advising graduate or professional students in a higher education environment.
• Experience managing graduate or professional academic programs, including curriculum administration, academic scheduling, and degree planning.
• Experience working with diverse and international student populations.
• Experience managing complex student issues requiring sound judgment and interpretation of academic policy.
• Experience planning and managing student engagement initiatives, events, projects, and operational improvements.
• Experience managing budgets, financial processes, reimbursements, and university business operations.
• Experience developing collaborative partnerships with faculty, academic leadership, and external stakeholders.
• Demonstrated ability to communicate effectively with diverse audiences through presentations, workshops, and professional communications.
• Demonstrated ability to manage multiple priorities independently, exercise sound judgment, and implement continuous process improvements.
• Experience composing, editing, and proofreading professional communications.
• Supervisory experience, including graduate assistants or student employees.
• Evidence of consistently strong performance and a commitment to exceptional customer service.

Working Environment

• Activities performed in an environmentally controlled office setting.
• Subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances.
• Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Regular activities require the ability to quickly change priorities and resolve conflicts.
• Regular use of standard office equipment including computer workstation/laptop, printer, calculator, copier, telephone, and associated technology peripherals.