Executive-Customer Service

About the Role

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions.

Key Responsibilities

• Manage customer day-to-day operations.
• Take booking requirements.
• Process bookings with Carriers.
• Provide plans to the Transport team.
• Align processes with customs and transport teams.
• Keep customers updated on shipment flow.
• Perform trace and trace activities.
• Engage with customers on day-to-day requirements.
• Escalate unresolved issues to immediate peers.
• Update shipments in the system.
• Update milestones and end the shipment cycle.

Requirements & Tech Stack

• High standard of computer literacy with Microsoft Office applications.
• Proficiency in relevant transport management applications.

Qualifications

• 0-2 years of demonstrated experience in customer service.
• Graduation degree.