HR Advisor / Employee Relations Specialist / People Experience Specialist

About the Role

We are seeking an approachable and detail-oriented HR professional to provide employee support, advise on people matters, and improve the employee experience. You will work with employees, team leaders, and HR colleagues to understand concerns, explain policies, and coordinate appropriate next steps. The emphasis of the role will depend on the assigned position.

Key Responsibilities

• As an HR Advisor:
• Respond to enquiries about employment policies, leave, performance processes, and workplace expectations.
• Help leaders apply established procedures consistently.
• Prepare relevant documentation.
• Coordinate employee lifecycle activities such as onboarding, internal transfers, and offboarding.
• Consult with appropriate specialists on complex or sensitive matters.
• For Employee Relations:
• Support the assessment and handling of workplace concerns, grievances, and disciplinary matters.
• Organize meetings, gather relevant information, and maintain accurate case records.
• Track agreed actions.
• Approach each matter impartially, respect confidentiality, and help ensure decisions follow appropriate review and approval procedures.
• For People Experience:
• Coordinate employee feedback activities, engagement initiatives, and improvements to key employee touchpoints.
• Review survey results and recurring enquiries.
• Identify practical opportunities for improvement.
• Work with relevant teams to implement and evaluate changes.
• Across all responsibilities:
• Maintain accurate records.
• Communicate clearly with stakeholders.

Requirements & Tech Stack

• Familiarity with HR information systems, case tracking tools, Microsoft Office, or Google Workspace.

Qualifications

• A diploma or degree in Human Resources, Business, Psychology, or a related discipline is preferred; relevant practical experience will also be considered.
• Experience in HR advisory services, employee relations, people support, employee engagement, or a related HR function.
• Working knowledge of employment practices and HR procedures relevant to the position’s location.
• Ability to explain policies clearly and provide practical guidance within established procedures and delegated authority.
• Strong listening and interpersonal skills, with the ability to handle sensitive discussions calmly and respectfully.
• For employee relations responsibilities: Experience supporting case documentation, fact-finding, grievance handling, or disciplinary processes.
• Ability to assess information objectively, distinguish facts from assumptions, and recognize when specialist advice is needed.
• For people experience responsibilities: Familiarity with employee surveys, feedback analysis, engagement activities, or employee journey improvements.
• Strong organizational skills and attention to detail when maintaining records, coordinating meetings, and tracking follow-up actions.
• Sound judgment and discretion when handling confidential employee information.
• A collaborative, service-focused approach, with the confidence to raise concerns and support fair, consistent people practices.