Bldg Tech Support GR 5-12
Bentonville Schools
Bentonville, ARFresher16m agovia LinkedIn
Building Tech Support GR 5-12
Position Purpose
To install, maintain, troubleshoot, and repair all assigned district hardware/software systems.
Key Responsibilities
- Assist district staff and students with installation, configuration, and ongoing usability of hardware and software.
- Offer daily operations and systems support to staff and students.
- Verify functionality of hardware and software components.
- Troubleshoot hardware and software issues in person, remotely, and via phone.
- Assist staff and students with hardware/software problems and answer their questions.
- Track inventory and work progress in district helpdesk/asset management software.
- Performs other related tasks as assigned.
Equipment
- Personal computers
- Scanners
- Printers
- Related equipment
Travel Requirements
- Travel to school district locations to repair hardware, install software, and assist end users.
Knowledge, Skills, and Abilities
- Excellent interpersonal skills
- Patience and a genuine interest in helping people
- Ability to excel as part of a team
- Interest and passion for technology
- Excellent oral and written communication skills
- Experience with PC, laptop, and/or tablet computer hardware
- Experience with installing, configuring, and troubleshooting Windows
Qualifications
- Any combination of education and experience providing the required skill and knowledge for successful performance.
- High School diploma.
- Industry certifications preferred (CompTIA, Microsoft, HP, Dell, Cisco)
- Motor Vehicle Operator's License or ability to provide own transportation.
- Verified successful experience installing, configuring, and troubleshooting PC, laptop, and mobile hardware/software.