Intern, IT Helpdesk

About the Role

IT Desktop Support Intern position responsible for working in the Desktop Team to provide effective second line IT Support for IT-related Incidents and Catalog Requests. This role provides support for all users of IT Computer Systems. It involves handling hardware, computer and mobile devices, for new joiners and leavers and installing software. Looking for someone who wants to learn the basics in IT Desktop Support. This is a paid, full-time internship during the summer of 2027. Students are required to work 40 hours per week onsite at our office in Assumption, IL, tentatively from Wednesday, May 26th through Friday, July 30th (dependent upon summer housing dates).

Your Impact

Assist the IT Desktop Support Team to ensure all business users are able to access appropriate IT systems and services in line with agreed Service Levels and IT security policies. Provides a point of contact for all business users to support requests for IT services.

Key Responsibilities

• Providing excellent customer service to AGCO business users by:
• Supporting Incident and Request tickets assigned to the Desktop Team in ServiceNow.
• Assisting users with basic IT issues.
• Making sure all authorizations and approvals are in place before completing Requests.
• Cooperating with colleagues to keep IT support documentation up-to-date.
• Assisting local Desktop team with handling hardware related requests including setup of new PCs/laptops/monitors, and handing over equipment of leavers.
• Wiping the software from out of warranty PCs and prepare them for collection by Third Party Company.
• Installation of End Point Security software.
• Assisting in handling basic IT-related issues like anti-virus software installation, local admin rights, problems with Windows operating system, Microsoft products, standard IT hardware.

Requirements & Tech Stack

• Some knowledge of PC skills including Windows and Microsoft Office products.
• Good communication and Customer Service skills.
• Good decision-making skills.
• Some experience with connecting PCs/laptops/monitors/keyboards, etc.
• Some experience with installation of IT software.

Compensation and Benefits

• Expected hourly wage: $20 - $22 / hour (dependent upon year in school).
• Complimentary housing at The Woods housing complex at Millikin University in Decatur, IL, for students that do not live locally.

Workplace

• Onsite role based out of Assumption, IL.