Schedule Specialist
Optum
Lexington, KYFresher57m agovia LinkedIn
Posted 14 Nov 2026, 06:37 ET
This job at a glance
- Who can apply
- New grads and up to 1 year
- Must know
- Customer service
- Work
- On-site in Lexington
- Pay
- $16–$21.65 an hour
- Skill demand
- Customer service39%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 14, 2026 · still open
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About the Role
As a Scheduling Specialist within the Optum family of businesses, you will manage patient referrals and visit schedules.
Key Responsibilities
- Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers.
- Processes workflow for requested, missed, rescheduled, reassigned, declined, and delivered visits.
- Monitors pending referrals daily and assigns licensed professionals and case managers for all start-of-care visits.
- Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution.
- Assigns patient assessments and other visits as ordered by the physician using an online scheduling system.
- Collaborates with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.
Requirements & Tech Stack
- High school education or equivalent experience.
- Scheduling experience in a health care setting using an online scheduling system.
- Exceptional organizational, customer service, communication, and decision-making skills.
- Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits.
Note: The hourly pay for this role will range from $16.00 to $21.65 per hour based on full-time employment.