Growth Support Executive

About the Role

We are looking for a proactive and confident Growth Support Executive to manage daily communications, digital outreach, event promotions, community building, and customer follow-ups. You will work closely with our sports community, helping athletes, parents, coaches, and organizers stay informed, engaged, and connected through Xthlete and other platforms.

Key Responsibilities

• Calling & Event Support
• Make outgoing calls to players, parents, coaches, and tournament participants.
• Follow up on tournament registrations and confirm participation before events.
• Promote upcoming events and guide users through the registration process.
• Handle event-related enquiries, reminders, and support calls.
• Coordinate with the operations team to resolve participant and organizer queries.
• Digital Outreach & Community Engagement
• Respond to Instagram DMs, comments, LinkedIn messages, and website enquiries.
• Conduct outreach through Instagram and LinkedIn to connect with relevant sports communities and potential partners.
• Share tournament brochures, registration links, and updates across relevant WhatsApp groups.
• Engage with athletes, coaches, academies, and organizers to build stronger relationships.
• Support community growth and upcoming event promotions through digital communication.
• Documentation & Coordination
• Maintain accurate calling records, contact databases, and follow-up updates in Google Sheets.
• Track user enquiries and communicate unresolved issues to the appropriate team.
• Provide regular progress updates on assigned tasks and outreach activities.

Requirements & Tech Stack

• Confident and professional communication with users over calls and messages.
• Consistent execution of daily calling, outreach, and follow-up activities.
• Timely responses to enquiries and accurate documentation.
• Ability to prioritise tasks and coordinate across teams.
• Willingness to support event-related activities when required.
• Good communication skills in Tamil and English.
• Comfortable making calls and communicating through WhatsApp, Instagram, and LinkedIn.
• Good working knowledge of Google Sheets.
• Strong organisational, follow-up, and coordination skills.
• A proactive attitude and willingness to learn.

Qualifications

• Freshers with strong communication skills and a willingness to learn are welcome to apply.
• Good to Have: Additional language proficiency.
• Good to Have: Previous experience in customer support, telecalling, sales, or community management.
• Good to Have: Interest in sports, events, or the startup ecosystem.