Process Executive

Key Responsibilities

• Handle inbound calls from international customers politely and professionally.
• Process customer orders over the phone.
• Answer questions and resolve issues related to orders and deliveries.
• Accurately log customer details and call interaction notes into the system.
• Maintain key performance metrics: Productivity, Call Quality, Customer Satisfaction (CSAT), and Service-Level Targets.

Eligibility Criteria

• Education: Non-Technical Graduation Streams (e.g., BA, B.Com, B.Sc, BBA).
• Eligible Batches: 2024, 2025, and 2026 graduates.
• Marks/CGPA Criteria: None.
• Backlogs/Arrears: Strictly No active backlogs.
• Experience: Freshers welcome (0 to 11 months).
• Age Limit: Minimum 18 years old.
• Language Proficiency: Strong English communication skills.
• Shift Flexibility: Must be comfortable working in permanent rotational night shifts within the shift window of 9:30 PM to 11:30 AM.