Assistant Officer, Video KYC Agent

About the Role

The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring a uniform customer experience.

Key Responsibilities

• Conducting VKYC/ReKYC calls as per defined scripts and compliance requirements.
• Verifying customer identity and documents during live video interactions.
• Ensuring adherence to regulatory and internal quality standards.
• Handling customer queries professionally during the verification process.
• Maintaining accurate records and updating systems in real time.

Job Duties & Responsibilities: KYC Processing

• Ensure that KYC guidelines and Customer Acceptance Procedure of the bank are strictly adhered to.
• All KYC call requests must be serviced as per defined SL without deviation.
• KYC exceptions, if any, need to be duly escalated as per defined approval matrix.
• All required disposition and interactions with customer to be duly recorded/documented in the relevant system.
• Continuously review the internal monitoring process and identify areas of improvement.

Qualifications

• Degree holder.
• Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies

• Strong interpersonal & verbal and written communications skills.
• Good, effective, and engaging skills. Calling skills preferred.
• Basic analytical skills.
• Good judgement and problem-solving skills.
• Able to organize information in a structured manner.
• Good interpersonal and communication skills (English, Hindi & Marathi).
• Ability to handle sensitive customer data with confidentiality.
• Problem-solving ability and presence of mind.
• Need to have Customer Centric Approach.

Technical Competencies

• Proficient in MS office tools, Ms Excel, Power point, Word.
• Knowledge of Finacle, Call Centre Tools, CMS preferred.

Location: Pune-DBIL

Job: Customer Service

Schedule: Regular

Employee Status: Full time