is hiring for International contact Center on
HCLTech
Chennai, Tamil Nadu, India1–3 yrs6h agovia LinkedIn
About the Role
HCLTech is hiring for an International Contact Center role with a focus on inbound calls.
Work Location
- Sholinganallur and Ambattur - Chennai, India
Business Unit
- Retail Banking Mortgages & Consumer Lending
Designation
- Associate/ Analyst
Process
- Inbound Call
Key Responsibilities
- Respond to client queries via voice & written communication, ensuring accurate and timely resolutions.
- Handle inquiries related to products, services, data, and client accounts.
- Manage multiple client queries efficiently using workflow tools.
- Maintain accurate records of customer interactions in internal systems.
- Collaborate with internal teams to resolve client issues effectively.
- Ensure client satisfaction with service excellence and a customer-first approach.
Requirements & Tech Stack
- International Voice Process
- Workflow tools
- Internal systems
Qualifications
- 1-3 years of experience in International Voice Process.
- 12th Pass / Any Graduate / Postgraduate.