Bilingual Customer Service Specialist (Spanish)

About the Role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer product questions, and recommend solutions. They are expected to resolve customer concerns, ensure client satisfaction, and stay up-to-date with product features. The role involves achieving excellent customer service while consistently meeting sales goals.

Key Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Requirements & Tech Stack

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends.

Qualifications

Preferred Qualifications:

• Have at least a High School diploma or GED.
• Have at least one (1) year of experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.

Internal Sherwin-Williams Employees:

• Must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• Must have completed all HR Cloud eLearning courses required for your current position.