Technology Support Specialist

About the Role

Morgan, Lewis & Bockius LLP is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. This position is designed for an entry-level candidate who is dependable, curious, customer-focused, and willing to learn. The specialist provides front-line support for conference rooms, audiovisual systems, video meetings, and other meeting technologies.

Key Responsibilities

• Prepare conference rooms and meeting spaces for scheduled meetings, presentations, video conferences, and firm events.
• Perform routine room checks, equipment testing, and preventive maintenance to confirm systems are ready for use.
• Provide live and time-sensitive support for meetings involving attorneys, clients, executives, professional staff, and outside participants.
• Support Microsoft Teams, Zoom, Microsoft Teams Rooms, and other firm-approved conferencing platforms.
• Set up and troubleshoot cameras, microphones, speakers, displays, projectors, room-control systems, cabling, adapters, and related audiovisual equipment.
• Respond quickly and professionally when technical problems occur during meetings and remain calm while troubleshooting under pressure.
• Monitor meeting schedules, prioritize overlapping requests, and coordinate coverage for multiple rooms or events.
• Proactively identify equipment, room, or scheduling issues and take appropriate action without waiting for detailed instructions.
• Assist users with screen sharing, audio and video settings, presentation connections, guest participation, and basic meeting controls.
• Document incidents and service requests accurately in ServiceNow, including equipment details, troubleshooting steps, outcomes, and required follow-up.
• Escalate complex issues to senior support staff, vendors, facilities, networking, or other IT teams while maintaining ownership of communication and follow-through.
• Maintain inventories of audiovisual equipment, adapters, cables, loaner devices, and room accessories.
• Assist with installation, replacement, testing, and basic configuration of conference-room and multimedia technology.
• Create and update simple user instructions, room guides, checklists, and internal support documentation.
• Provide limited general technology support when needed, while maintaining conference-room and meeting support as the primary focus of the role.
• Perform other related duties as assigned based on operational needs.

Requirements & Tech Stack

• Basic understanding of computers, peripherals, conferencing tools, cables, displays, audio equipment, and common workplace technology.
• Strong interest in audiovisual, conferencing, event, or meeting-support technology.
• Microsoft Teams, Zoom, Microsoft Teams Rooms.
• ServiceNow.

Qualifications

• High school diploma or equivalent; additional technical education, coursework, or practical experience is preferred.
• Excellent customer-service, communication, and interpersonal skills.
• Dependable and punctual, with the ability to arrive early for scheduled meetings and complete required room checks.
• Ability to follow procedures while also using initiative and sound judgment when unexpected issues arise.
• Ability to manage multiple requests, remain organized, and work effectively in time-sensitive situations.
• Attention to detail and willingness to take ownership of tasks through completion.
• Ability to learn unfamiliar systems through training, documentation, research, and hands-on practice.
• Ability to move and set up common audiovisual equipment and work on-site as required.

Preferred Qualifications:

• Prior customer-service, help-desk, event-support, classroom-technology, hospitality, or audiovisual experience.
• Familiarity with cameras, microphones, speakers, displays, or room-control systems.
• Experience working in a professional services, legal, corporate, educational, or conference environment.
• Experience documenting work in a ticketing system such as ServiceNow.