Customer Service Representative
Motion
Philadelphia, PA0–3 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years · Diploma
- Must know
- Customer serviceSalesBusiness analysisOperations
- Work
- On-site in Philadelphia
- Pay
- Not stated by the employer.
- Listed
- Oct 29, 2026 · still open
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About the Role
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
Key Responsibilities
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory, or supplier inventory.
- Determines the most cost-effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders.
- May pull inventory and prepare orders for shipment to customers.
- May handle customer returns.
- Performs other duties as assigned.
Requirements & Tech Stack
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet.
Qualifications
- High school diploma or GED.
- Zero (0) to three (3) years of related experience or an equivalent combination.
- Product knowledge is preferred.
- Excellent driving record is preferred.