Technical Writer

About the Role

Amazon Leo is Amazon’s low Earth orbit satellite broadband network, designed to deliver fast, reliable internet globally. This role involves implementing and managing various controls within Leo Security, focusing on policy and definition of controls.

Key Responsibilities

• Partner with service and operational teams to optimize and maintain user guides, process guides, and application configuration documentation.
• Triage user feedback, prioritize actionable items, and incorporate insights into content improvement plans.
• Create and maintain integrated help content and training on Amazon training service consoles, reporting on adoption metrics and content effectiveness.
• Collaborate with internal and external stakeholders to conceptualize and develop content that drives user adoption of supported services, including user documentation, graphics, training material, and interactive storyboards.
• Create, maintain, and edit content for a global and technically diverse audience, ensuring consistency and accessibility.
• Manage all aspects of the documentation lifecycle: planning, testing, maintaining, and delivery.
• Leverage metrics to identify underperforming content, develop improvement plans, and present findings and action items.

Requirements & Tech Stack

• Technical Editor or Writer of technical documentation working with style guides.
• Bachelor's degree in Computer Science or a closely related field.
• Experience with project management.
• Must be a U.S. Citizen due to export control requirements.
• Familiarity with WBR and MBR updates for tracking progress and sharing updates.
• Experience creating and maintaining integrated help content and training on Amazon training service consoles.

Qualifications

• Experience as a technical editor or writer of technical documentation working with style guides.
• Bachelor's degree in Computer Science or a closely related field.
• Experience with project management.