Retail Customer Service Associate

About the Role

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Key Responsibilities

• Deliver an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions.
• Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services.
• Take complex customer orders using order systems and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail Store.
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Clean, repair, and stock all retail store printing and shipping equipment and supplies.
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork and may assist with financial reporting.
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies and procedures.
• Assist in the training of store team members.
• Coordinate activities in the Store.
• Manage the production queue and output.
• Manage complex projects.
• Manage retail supply.
• Complete assigned tasks based on priority.
• Follow instructions of supervisors and assist other team members.

Requirements & Tech Stack

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment, under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment, under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.
• Ensures confidentiality of customer data and careful handling of documents, media, and packages.