Front Desk Associate

About the Role

The Front Desk Associate is responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, while ensuring an exceptional "Judgement Free" member experience.

Key Responsibilities

• Greet members and guests as they enter and exit the club, assisting them with any questions or concerns during check-in.
• Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys, while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions, including sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk-through of all club areas to quickly address any safety/policy issues and cleanliness concerns.
• Promptly address maintenance and facility concerns, such as broken or missing equipment.

Requirements & Tech Stack

• Positive and upbeat attitude
• Passion for delivering an exceptional experience to members, guests, and fellow team members.
• Enjoy connecting with people and helping everyone feel welcome and comfortable.
• Punctual, reliable, and dependable.
• Approach interactions with kindness, patience, and a genuine desire to help others.
• Communicate clearly, listen well, and respond with empathy.
• Act with integrity and treat everyone with respect.
• Take pride in work and contribute to a clean, welcoming, and positive club environment.
• Work well as part of a team and be ready to support others.
• Learn quickly and apply learned information.
• Basic computer proficiency.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).

Physical Demands

• Continual standing and moving throughout the club.
• Continual communicating in person or on the phone.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting.

Compensation

• Hourly pay range: $15.10 to $16.10 USD.

Benefits

• Availability to medical, dental, and vision insurance*
• Short-term and long-term disability*
• Term life insurance*
• 401(k) retirement savings plan
• Flexible spending accounts*
• Vacation, sick, and holiday pay*
• Free Black Card Membership
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

*Certain benefits are offered to full-time employees only.