Retail Concierge
Brilliant Earth
Washington, DCFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- BudgetingAuditingTroubleshooting
- Work
- On-site in Washington
- Pay
- $20–$22 an hour
- Skill demand
- Auditing5%Troubleshooting5%Budgeting4%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 1, 2026 · still open
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About the Role
The Retail Concierge provides an exceptional customer experience while maintaining a premium showroom environment. This role serves as the initial representation of the company, greeting customers and ensuring a positive showroom experience. Responsibilities also include maintaining showroom cleanliness and managing multiple customer interactions. This is an in-person role at the Washington DC showroom location and requires weekend availability. The targeted compensation budget for this position is $20-$22/hour.
Key Responsibilities
- Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand.
- Act as a brand ambassador, communicating brand values and the company mission of creating a more sustainable, transparent, and compassionate jewelry industry.
- Conduct post-sale appointments to assist and educate customers with pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer pre-appointment questions.
- Review customer feedback surveys and online reviews, collaborating with leadership to improve the customer experience.
- Maintain showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
- Conduct weekly and quarterly audits to ensure showroom standards are upheld and resolve identified opportunities.
- Serve as the liaison for facilities maintenance projects, including troubleshooting and performing minor repairs.
- Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests and ensure product security.
- Open and/or close the showroom and waiting area.
Requirements & Tech Stack
- A passion for the customer and going above and beyond to provide the best possible experience.
- A keen eye for detail and a passion for process in a fast-moving work environment.
- Strong communication skills (in person, email, chat) – clear and concise.
- Master of collaboration and a strong team player.
- Ability to manage multiple tasks simultaneously.
- Must be able to work a schedule that includes weekend days.
Qualifications
The text does not explicitly list formal qualifications or a specific tech stack beyond general skills.