Loan Operations Associate

About the Role

A six-month contract role on the payroll of Branch International, with the possibility of a three-month extension based on business requirements.

Key Responsibilities

• Customer Verification: Call customers to verify loan and device details, confirm delivery addresses, and complete required customer confirmations and disclosures.
• EMI Reminder Calls: Contact customers ahead of their EMI due dates to remind them to maintain sufficient balance for scheduled repayments.
• Customer Communication: Communicate clearly and professionally with customers, address basic queries, and escalate issues to the relevant teams when required.
• Operational Support: Maintain accurate call records, update customer information, and complete all required steps per the process.
• Process Improvement: Identify recurring customer issues or operational gaps and share feedback to help improve processes.

Qualifications

• 0–4 years of experience in customer support, operations, telecalling, or a similar role.
• Good verbal communication skills.
• Attention to detail and basic computer skills.
• Proactive, willing to learn, and comfortable working in a fast-paced environment.
• Flexible to work on weekends or holidays, if required.

Preferred Attributes

• Experience in lending, banking, fintech, or customer support.
• Comfortable speaking with customers over the phone.
• Willingness to take ownership and adapt to changing requirements.