Associate, Field Sales

Company: Incepbio

Key Responsibilities

• Build and nurture strong relationships with key account customers to understand their needs, preferences, and pain points.
• Regularly update the sales funnel in Zoho, including tracking leads and prospects, noting orders lost, and updating sales statuses daily. Use Excel dashboards as a reference.
• Conduct frequent site visits to key account locations to maintain a personal connection with the customer, gather feedback, and address any issues or concerns.
• Proactively identify opportunities for upselling and cross-selling by discussing the clients current and future needs during site visits.
• Arrange accurate and competitive quotations based on the clients requirements and in consultation with relevant departments (e.g., pricing, product specialists).
• Present quotations and proposals to key accounts in a professional and persuasive manner, highlighting the value and benefits of your products or services.
• Ensure that POs are processed accurately and efficiently, including tracking, confirming delivery dates, and managing any changes or modifications to orders.
• Work with sales coordinators to create the Service Acceptance Certificate after each activity. Get signatures from the user and their reporting manager before generating the invoice.
• Ensure timely and accurate submission of invoices to key accounts and follow-up to ensure timely payment. Resolve any billing discrepancies or issues.
• Act as a primary point of contact for key account customers to resolve any issues or concerns promptly. Coordinate with internal teams to address customer needs effectively.