Surgery Field Engineer Apprentice

About the Role

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. This one-year apprenticeship is designed to prepare candidates for a long-term career in field service, focusing on maintaining and repairing medical equipment in healthcare environments. This is an onsite, customer-facing service position.

Key Responsibilities

• Evaluate and troubleshoot imaging equipment issues within a hospital radiology environment and implement appropriate repairs.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections, ensuring compliance with Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up.
• Learn and ensure proper care of tools and test equipment, and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding the safe and effective use of medical equipment.
• Mentor with and assist more experienced technicians on progressive repairs and resolution.
• Work as a member of the local team to provide efficient service delivery to all accounts within the assigned area.
• Complete all planned Quality and Compliance training within defined deadlines.
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
• Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.

Requirements & Tech Stack

• Reliable transportation and a valid driver's license.
• Legal authorization to work in the U.S. is required.
• GE HealthCare background checks, post-offer drug testing, and ongoing customer access requirements, including required immunizations and site-specific compliance protocols.

Qualifications

• AS, BS, MS degree, military education, certificate program, or current student with less than 12 months from completion.
• OR
• High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment.
• Previous experience and/or coursework in which you have successfully interpreted schematic diagrams and performed troubleshooting and planned maintenance on basic diagnostic imaging or electronic equipment.
• Ability to lift and carry equipment up to 35 pounds unassisted and perform frequent bending, stooping, twisting, climbing, crouching, kneeling, sitting, and standing for extended periods.
• Ability to reach at, above, and below shoulder level; flex and extend neck; and demonstrate good hand and finger dexterity.
• Specific vision abilities may include color vision, close vision, distance vision, peripheral vision, and depth perception.

Desired Qualifications

• Previous experience interpreting schematic diagrams and performing effective repair and planned maintenance on basic biomedical or electronic equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
• Ability to develop and maintain good customer relations.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment, resulting in knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
• Change agent and process oriented.

Location & Mobility

• Local candidates strongly preferred: looking for 1 individual in Pittsburgh, PA area.
• Any relocation beyond 30 miles from your current location must be approved by your manager in advance.

Program Considerations

• Successful completion of the apprenticeship and conversion to a full-time internal position are based on performance, business need, and role availability.
• Candidates who are open to relocation may increase their chances of placement into a full-time internal role.